1. Scope
This policy explains how RAHNEXA handles information when you visit rahnexa.com, contact us or use the RAHNEXA learning experience at app.rahnexa.com. Features that introduce a separate notice will be governed by that notice as well.
The app privacy notice explains device-local learning, cloud progress, voice features and account deletion in more detail.
2. Information we handle
We may handle information you provide, such as your name, email address, support messages and account details. Inside the learning app, this may also include your selected state and language, answers, progress, bookmarks, learning streak, mock-exam history and trial or subscription status.
Our hosting and security systems may automatically process limited technical information such as IP address, browser and device type, requested pages, timestamps and diagnostic events. This information supports site delivery, fraud prevention, security and reliability.
English guest progress stays in the browser on that device. Signed-in learners can save private cloud progress. Supabase provides authentication and cloud data services. RAHNEXA does not use third-party advertising trackers.
3. How information is used
Information is used to provide and improve the service, personalize your learning path, preserve progress, operate trials and subscriptions, answer support requests, protect accounts, prevent misuse and meet legal obligations. RAHNEXA does not sell personal information.
4. Service providers and legal disclosures
Carefully selected service providers may process information on our behalf for hosting, authentication, communications, analytics, security or payment operations. They are permitted to use information only for the services they provide to RAHNEXA. Information may also be disclosed when reasonably required by law, to protect rights and safety, or as part of a legitimate business reorganization.
Authorized RAHNEXA owner administrators can view account details, access status and limited learning activity to operate the service and provide support. Dashboard access is separate from a learner’s Premium access.
Stripe processes hosted checkout, payment-card details, invoices and subscription management. We send your account email and an internal account identifier to connect your purchase to your account. RAHNEXA does not receive your full card number or card security code. See Stripe’s privacy policy.
5. Retention and security
Information is retained only as long as reasonably necessary for the purposes described here, including account operation, security, dispute resolution and legal compliance. We use administrative and technical safeguards designed to protect information, but no internet service can guarantee absolute security.
Billing identifiers, payment status and access dates are retained separately from learning progress for payment support, accounting and dispute handling, including after account deletion. Contact us for billing-data or retention questions. Service providers may process data in countries other than your own.
6. Your choices
You may request access, correction or deletion of information associated with your account, subject to applicable law and necessary recordkeeping. You may also stop using the service at any time. To make a privacy request, contact us at support@rahnexa.com.
Account settings in the app includes account deletion. If you have an active paid subscription, cancel future renewals in Manage billing and wait until the paid period ends before deleting the account, or contact support for help. Deleting browser storage removes device-local progress; it does not cancel a subscription. See the billing policy.
7. Children
RAHNEXA is designed for CDL learners and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
8. Updates and contact
We may update this policy as the product develops. The effective date above will change when an update is posted. Questions can be sent to support@rahnexa.com.